Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Ivory & Sage. For any enquiries, you can contact us at info@ivory-sage.ca

1. Applicability

By placing an order through our website, you agree to these Terms & Conditions.
Ivory & Sage reserves the right to amend or update these terms at any time without prior notice. Any changes will take effect immediately upon publication on the website.

2. Product Information

We make every effort to ensure that all product descriptions, images, and pricing information are accurate and up to date.
However, minor errors or inaccuracies may occasionally occur. In such cases, we reserve the right to correct any errors and amend the information where necessary.

3. Orders and Payments

Orders will only be processed once full payment has been received.
Available payment methods may vary depending on your location. Customers are responsible for ensuring that a selected payment method is available in their region.

All payments are processed securely, and payment details are handled with care through trusted third-party payment service providers.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

Orders are shipped directly from our supplier, which is located in China.

Delivery times are estimates only and may vary due to factors beyond our control, such as customs clearance or courier delays.
Ivory & Sage cannot be held responsible for delays caused by third-party carriers or customs authorities.

5. Returns and Cancellations

Please refer to our Return Policy for full information regarding returns, refunds, and cancellations.

6. Liability

Ivory & Sage is not responsible for loss, theft, or damage to parcels if tracking information confirms delivery to the address provided by the customer.

Customers are responsible for providing accurate and complete delivery details. Any address corrections must be requested within 24 hours of placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, designs, and logos, is the intellectual property of Ivory & Sage.
This content may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

8. Complaints and Customer Service

If you have any complaints, questions, or concerns, please contact us by email.
We aim to respond to all enquiries within 5 business days.

Email: info@ivory-sage.ca
Company Name: Ivory & Sage