Shipping & Delivery Policy

At Ivory & Sage, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery Time

The average delivery time is 5 to 9 business days, depending on your location.
Please note that delivery times may be extended during peak periods, public holidays, or due to customs clearance procedures.

Shipping Method & Origin

All orders are shipped directly from our supplier, which is located in China.
Depending on your country’s import regulations, customs duties or taxes may apply. Any such charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed at checkout.
Rates may vary based on destination, parcel weight, and the selected shipping method.

Responsibility During Shipping

Once tracking information confirms that the parcel has been delivered to the address provided, responsibility for the order transfers to the customer.

Please ensure that your shipping address is entered correctly at checkout.
Any address errors or corrections must be reported within 24 hours of placing your order.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Company Name: Ivory & Sage
Email: info@ivory-sage.ca